Responsible Gambling

At ManekiSpin, our top priority is providing you with a fun and secure gaming environment. We want you to enjoy your experience with us, but we also recognise that for some, gambling can become a challenge. For us, responsible gambling means providing you with the tools, information, and support you need to stay in control of your play at all times.

Gambling should always be considered a form of entertainment, not a method to earn money or solve financial problems. If gaming begins to affect your well-being or your daily life, it is time to stop. We are here to support you in doing so.

Your Control: Our Security Tools

We have integrated various features into your player account designed to help you actively manage your gaming habits. We encourage you to use these settings proactively, even before you start playing.

Deposit Limits

One of the most effective ways to limit spending is by setting deposit limits. You can set a daily, weekly, or monthly limit for deposits into your account. Once you reach your chosen limit, further deposits will be automatically blocked. We recommend setting a limit that aligns with your personal budget and what you can afford to lose.

Loss Limits

In addition to deposit limits, you can determine how much you are allowed to lose within a certain period. This helps you keep your budget in focus and prevents you from trying to chase losses by making further wagers.

Session Time Limits

Sometimes, it is easy to lose track of time in the heat of the moment. With the session time limit, you can decide how long you want to stay logged in per session. Once the time is up, you will be automatically logged out. This is an excellent way to consciously incorporate breaks into your daily routine.

Cooling-Off

If you feel you need a break from gaming, you can request a cooling-off period. You can temporarily lock your account for 24 hours, one week, or one month. During this time, you cannot make deposits or play games. We will also refrain from sending you any marketing communications during this period.

Self-Exclusion

If you need a longer break or feel you are no longer in control of your gambling, the self-exclusion option is available. Self-exclusion is a comprehensive measure where your account is closed for an extended period (from six months up to permanently). During self-exclusion, you cannot access your account, make deposits, or receive any communication from us. Please contact our customer support team to initiate this process.

Signs of Problem Gambling

It is not always easy to recognize when entertainment becomes a risk. Pay attention to the following warning signs in yourself or those around you:

  • Do you play to solve financial problems or recover losses?
  • Do you neglect family, friends, or professional obligations to gamble?
  • Do you feel that you have to constantly increase your bets to get the same thrill?
  • Do you feel irritable, anxious, or frustrated when you cannot play?
  • Do you lie about the time or money spent on gambling?
  • Do you borrow money or neglect bills to be able to gamble?

If you answer "Yes" to one or more of these questions, we strongly recommend that you take a break and seek external support.

Finding Support: Help in Australia

No one has to walk this path alone. In Australia, there are numerous professional counseling services that offer anonymous, free, and competent support. If you need assistance, the following resources are available:

National Support

Gambling Help Online provides 24/7 support for anyone in Australia affected by gambling.

  • Gambling Help Online: Call 1800 858 858 (free, confidential, and available 24/7).
  • Website: Visit www for live chat, email support, and self-help tools.

Local Services

Every state and territory in Australia has dedicated support services that specialize in gambling-related issues. These organizations offer personal counseling and group support. You can find local providers via the Gambling Help Online website by searching your postcode or state.

Support Groups

Sharing experiences with people in similar situations can be a great relief. Organizations like Gamblers Anonymous Australia provide a network of support groups where individuals can speak about their experiences and develop strategies for maintaining control.

Legal Framework and Player Protection in Australia

The online gaming market is subject to strict standards designed to ensure player safety. These standards aim to prevent gambling addiction, protect minors, and ensure the integrity of the games.

At ManekiSpin, we are committed to upholding high standards to ensure the protection of our Australian customers. This includes, among other things:

  • Prohibition of Minors: Participation in gambling for persons under 18 years of age is strictly prohibited. We conduct rigorous age verification checks.
  • Payments: We utilize transparent and secure payment methods common in Australia, such as Credit/Debit cards, POLi, and various e-wallets. We monitor transactions for signs of unusual behavior that might indicate financial distress.
  • Safety Oversight: By maintaining strict internal protocols, we ensure that we fulfill our responsibility as a provider and continuously work on improving our player protection mechanisms.

Tips for Healthy Gaming

To keep gaming fun and maintain control, you can follow these simple rules:

  1. Set a Fixed Budget: Only play with money you have specifically set aside for entertainment and that you can afford to lose.
  2. Time Management: Decide how long you want to play and stick to that limit. Use alarms or our session time limits.
  3. No "Chasing" Losses: Accept losses as part of the game. Never attempt to win back lost money by increasing bets or playing more aggressively.
  4. Take Breaks: Take regular breaks. If you notice your mood is being affected by the game, it is a clear signal to put the computer or smartphone away.
  5. Do Not Play Under the Influence: Never play if you are under the influence of alcohol, medication, or other substances that could impair your judgment.
  6. Gambling is Not an Income Source: View winnings as a lucky coincidence, never as a steady income or a solution for financial difficulties.

We Are Here for You

Your health and well-being are the top priority at ManekiSpin. If you feel you need support or have questions about our security tools, please contact our customer support team at any time. Our staff is trained to assist you with questions regarding responsible gambling and can help you set up limits or initiate a self-exclusion.

Please remember: Gambling should be a joy. As soon as it loses that joy, we are ready to help you find a healthier path. Do not hesitate to get in touch — whether with us or one of the professional support organizations. Your decision to seek more control is a brave and important step for your future.