Responsible Gambling

At ManekiSpin, our primary goal is to provide you with an entertaining and secure environment for your gaming. We want you to enjoy your experience with us, but we also recognize that gambling can become a challenge for some individuals. For us, responsible gaming means providing you with the tools, information, and support you need to stay in control of your gaming behavior at all times.

Gambling should always be considered a form of entertainment, not a method to earn money or solve financial problems. If gaming begins to negatively impact your well-being or your daily life, it is time to stop. We fully support you in doing so.

Your Control: Our Security Tools

We have integrated various features into your player account to help you actively manage your gaming behavior. We encourage you to use these settings proactively, even before you start playing.

Deposit Limits

One of the most effective ways to limit spending is by setting deposit limits. You can set a daily, weekly, or monthly limit for deposits into your account. Once you reach the chosen limit, further deposits will be automatically blocked. We recommend setting a limit that aligns with your personal budget and what you can afford to lose.

Loss Limits

In addition to deposit limits, you can define how much you are allowed to lose within a specific period. This helps you keep your budget in sight and prevents you from trying to recover losses through further wagers.

Session Time Limits

Sometimes, it is easy to lose track of time in the heat of the moment. With the session time limit, you can determine how long you wish to stay logged in per session. Once the time is up, you will be automatically logged out. This is an excellent way to consciously incorporate breaks into your daily routine.

Cooling-Off

If you feel you need a break from gaming, you can request a cooling-off period. You can temporarily lock your account for a period of 24 hours, one week, or one month. During this time, you cannot make deposits or play any games. We will also refrain from sending you any promotional messages during this period.

Self-Exclusion

If you need a longer break or feel that you no longer have control over your gambling behavior, the self-exclusion option is available. Self-exclusion is a comprehensive measure where your account is closed for an extended period (from six months up to permanently). During self-exclusion, you cannot access your account, make deposits, and you will be excluded from all communication from us. Please contact our customer service to initiate this process.

Signs of Problem Gambling

It is not always easy to recognize when entertainment becomes a risk. Watch for the following warning signs in yourself or those around you:

  • Are you playing to solve financial problems or to win back losses?
  • Do you neglect family, friends, or professional obligations to play?
  • Do you feel that you must constantly increase your bets to get the same thrill?
  • Do you feel irritable, anxious, or frustrated when you cannot play?
  • Do you lie about the time or money you spend on gambling?
  • Are you borrowing money or neglecting bills in order to play?

If you answer "Yes" to one or more of these questions, we strongly recommend that you take a break and seek external support.

Finding Support: Help in Canada

No one has to walk this path alone. In Canada, there are numerous professional counseling services that offer anonymous, free, and competent support. If you need help, the following resources are available to you:

National and Provincial Resources

  • ConnexOntario: Provides free, confidential, and anonymous health services for people experiencing problems with gambling, drugs, or alcohol. Phone: 1-866-531-2600 Website: www.connexontario.ca.
  • Problem Gambling Help Network: Various provinces offer dedicated support lines. You can visit www to find resources specific to your province.

Support Groups

Exchanging experiences with people in similar situations can be very relieving. Organizations like Gamblers Anonymous offer a network of support groups where those affected can talk about their experiences and develop strategies for abstinence.

Legal Framework and Player Protection

The gambling industry is subject to strict regulations implemented to protect players. These standards aim to prevent gambling addiction, protect minors, and ensure the integrity of the games.

At ManekiSpin, we are committed to complying with all applicable regulatory requirements that ensure the protection of our Canadian customers. These include, but are not limited to:

  • Prohibition for Minors: Participation in gambling is strictly prohibited for persons under 18 (or the legal age of majority in your province). We conduct strict age verification.
  • Payment Processing: We rely on transparent and secure payment methods common in Canada, such as Interac, credit cards, and e-wallets. We monitor transactions for signs of unusual behavior that could indicate financial distress.
  • Commitment to Safety: We work diligently to ensure we fulfill our responsibilities as a provider and continuously work to improve our player protection mechanisms.

Tips for Healthy Gaming Behavior

To keep the fun in gaming and stay in control, you can follow these simple rules:

  1. Set a fixed budget: Only play with money you have explicitly set aside for your entertainment and which you can afford to lose.
  2. Time management: Determine how long you want to play and stick to that time limit. Use an alarm or our session time limits.
  3. No "chasing" losses: Accept losses as part of the game. Never try to win back lost money by increasing your bets or taking higher risks.
  4. Take breaks: Take regular breaks. If you notice your mood is being affected by the game, that is a clear signal to put away your computer or smartphone.
  5. Do not play under the influence: Never play when you are under the influence of alcohol, medication, or other substances that could impair your judgment.
  6. Gaming is not an income source: View winnings as a lucky coincidence, never as a steady income or a solution for financial hardship.

We Are Here for You

Your health and well-being are the top priority at ManekiSpin. If you feel that you need support or have questions about our security tools, please contact our customer service at any time. Our staff are trained to assist you with questions regarding responsible gaming and to support you in setting up limits or self-exclusion.

Please remember: Gambling should be a joy. As soon as it loses that joy, we are ready to help you find a healthier path. Do not hesitate to get in touch – whether with us or with one of the professional support organizations. Your decision to take control is a brave and important step for your future.